Refund Policy

Refund Policy

This Refund Policy applies to paid ProfileOS subscriptions of Daniel Rödl, Amperstr. 4 93057 Regensburg (“Provider”, “we”). It forms part of our Terms of Use. ProfileOS is offered exclusively to businesses and self-employed professionals.

1. Free trial first

Every approved account can test ProfileOS free of charge for 14 days. No payment is taken during the trial, and the trial ends without any charge unless you order a paid plan.

2. 14-day refund guarantee

If you are not satisfied, you can request a full refund within 14 days of the date of any payment – your first payment and every renewal payment. You do not need to give a reason. Once the refund has been made, the paid period it covers ends, and access to paid features ends with it.

3. How to request a refund

• Payments by card, Apple Pay, Google Pay or bank transfer through our online reseller Paddle.com: request the refund at paddle.net – look up your order with the email address used for the purchase – or reply to the receipt email from Paddle. Paddle is the Merchant of Record for these orders and refunds the amount to the original payment method.
• Payments in cryptocurrency and payments invoiced directly by the Provider: send an email to daniel.roedl@getprofileos.com with your customer number and invoice number. We refund cryptocurrency in the same currency and on the same network to a wallet address that you confirm in writing; network fees charged by the blockchain cannot be refunded. Bank transfers are refunded to the account they came from.

4. Processing time

Approved refunds are processed within 10 business days. How long it takes for the amount to appear on your statement depends on your bank or payment provider.

5. Cancellation after 14 days

You can cancel your subscription at any time; it then ends at the end of the current paid billing period, and you keep access until then. After the 14-day period, amounts already paid for the current billing period are not refunded pro rata, unless mandatory law provides otherwise or Section 6 applies.

6. Billing errors are always refunded

Duplicate charges, charges after an effective cancellation and other billing errors are always refunded in full, regardless of the 14-day period.

7. Exceptions

We may refuse a refund only in cases of fraud or clear abuse of this Refund Policy, for example repeated orders and refund requests made to use ProfileOS free of charge beyond the trial.

8. Chargebacks

Please contact us before you initiate a chargeback with your bank – we will find a solution quickly. Unjustified chargebacks may lead to the suspension of the account under our Terms of Use.

9. Contact and statutory rights

Questions about refunds: daniel.roedl@getprofileos.com · Daniel Rödl, Amperstr. 4 93057 Regensburg. This Refund Policy does not limit any mandatory statutory rights.